Shipping policy
Shipping Policy
Processing Time:
We process orders within 1-2 business days. For orders placed before 1:00 PM (GMT) and where items are in stock, we offer same-day dispatch. Orders placed after 1:00 PM, on weekends, or on public holidays will be processed the next business day.
Shipping Rates:
Shipping charges for your order will be calculated and displayed at checkout.
Shipping Confirmation & Order Tracking:
You will receive a shipping confirmation email with a tracking number once your order has shipped. The tracking number will be active within 24 hours.
Shipping Address:
We ship to addresses within the United Kingdom. Please note that we cannot ship to P.O. Boxes or APO/FPO addresses.
Damages:
AceOn Battery Solar Technology Ltd is responsible for ensuring your order arrives safely. If your order arrives damaged, please contact us immediately at info@aceongroup.com with photos of the damage and packaging.
We will work with the shipment carrier on your behalf to resolve the issue and, if necessary, arrange for a replacement or refund. Please retain all packaging materials and the damaged goods until we have resolved the matter.
Contact Us:
If you have any questions about our shipping policy, please contact us at:
AceOn Battery Solar Technology Ltd
Email: info@aceongroup.com
Address: Unit 9B, Stafford Park 12, Telford, Shropshire, TF3 3BJ, United Kingdom
