1. What types of batteries do you offer?

We offer a wide range of batteries, including commercial & industrial batteries, utility-scale energy storage systems, portable and residential energy storage systems, and custom-built battery packs. We also stock various industrial and consumer batteries from renowned brands like Duracell, Energizer, Panasonic, Saft, Samsung, LG, Tadiran, Ultralife, Varta, Yuasa, and our own Univercell brand.

2. How do I place an order?

You can place an order directly through our website. Simply browse our products, add the items you wish to purchase to your cart, and proceed to checkout. For any assistance, feel free to contact us at info@aceongroup.com.

3. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. For detailed information, please refer to our Return Policy.

4. Do you offer custom-built battery packs?

Yes, we offer custom-built battery packs designed and assembled in our UK manufacturing facility. Our technical battery engineers can assist you with your bespoke battery pack requirements from design to delivery.

5. What are your shipping options?

We offer various shipping options, and shipping charges are calculated at checkout. Once your order is shipped, you will receive a confirmation email with a tracking number. For more details, please refer to our Shipping Policy.

6. How can I contact customer support?

For any inquiries or assistance, you can contact our customer support team at info@aceongroup.com. We are here to help!

7. Do you ship internationally?

Currently, we only ship to addresses within the United Kingdom.

8. Are your products covered by a warranty?

Yes, our products come with a warranty. The specific warranty details can be found on the product page or by contacting us at info@aceongroup.com.

9. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website.

10. Can I cancel or modify my order after it has been placed?

If you need to cancel or modify your order, please contact us as soon as possible at info@aceongroup.com. We will do our best to accommodate your request.